Bwin, known as betandwin until being renamed in 2006, is an online betting site that can trace its origins back to 1997 when it was founded with only 12 employees. Just one year later, the company had launched its first online gambling site for the sports betting market. Since 2001, Bwin Casino has been providing exciting and varied casino options for gamers. Unlike many casino sites, Bwin Casino has a downloadable version of the casino to play on your desktop. It is completely free, 100% secure and available on your computer in just a few simple steps. The website is powered by ElectraWorks and is regulated by both the Gibraltar Gambling Commissioner and the UK Gambling Commission.
Bwin Casino has set out to provide an intuitive gaming experience for the online gamer who knows what they want. The casino homepage of this streamlined site lets you scroll through all their casino games in one place increasing your chances of coming across something perfect. Although everything is in one place, it is not just a dump of every game they offer. Games are split into interesting categories that go beyond their type such as Bwin Casino Favourites, New and Exclusive and Instant Win. Setting Bwin Casino apart from the competition, they even group their games by theme, currently putting all their Egyptian style games together.
It’s easy to get lost in the 650+ exciting slot games as it seems like you will never stop scrolling through their varied selection. Whether you fancy something cute or you are after a thrill, Bwin will have the perfect slot game for whatever mood you are in.
Slots not your thing? Head on over to the table games where you can lay down the winning hand in Blackjack, Poker and Baccarat. As well as card games, there are many Roulette and Craps selections to make that casino experience special. Many of the table game options are also available live. Live Casino games such as Blackjack are available in English and German with Roulette having additional Greek and Turkish options.
With the ever-changing prize pot ticking away under the game icons, you can instantly jump into the most exciting Jackpot games with the biggest prize! Ranging from epic, sweeping graphics to bright, fun cartoons, Bwin Casino provides 40+ Jackpots to suit your style and the size of your wager!
We all love winning straight away and with Bwin you can with their Instant Win games. These bright and colourful games will have you clicking your way to wins that you can take home at once!
Even with 650+ slot games, Bwin Casino does not skimp on the graphics with many featuring highly rendered CGI to put you right in the game. Such games are often found in the New and Exclusive section of the casino homepage with large icons to best show off their artistry.
All this excellent gaming can now be enjoyed on your mobile with the site fully optimised to be played on mobile browsers. The Bwin Casino App really allows the user to play anytime, anywhere. It is available for both IOS and Android with QR codes available to scan from the Bwin Casino page for instant download.
New customers have plenty to enjoy when registering with Bwin. With their first deposit, they can look forward to a 100% Welcome Bonus worth up to £200 to use on any game in the casino site. Sign-up is just a few, easy steps and the bonus is paid instantly.
Existing customers can benefit from the ongoing friendship program unique to Bwin, b’friends. Simply put, it is a reward scheme for referring friends to Bwin where you can receive cash, bonuses, points and more. You can refer by manually adding your friend’s email address to the relevant promotion or invite them directly through Instant Message. Once your friend has signed up and completed a gaming event, one of a selection of rewards with be credited to you. Your very own b’friends page makes the whole process easy and will help you keep track of who you have invited, who has accepted and your rewards.
Bwin uses encryption technology from VeriSign to assure every gamer of complete security when handling money on the site, making the transaction more secure than using your card in a shop! This encryption software also ensures that payment details and data are protected and Bwin fully supports Verified by Visa and MasterCard SecureCode to keep transactions as safe as possible.
There are an extensive selection of payment options with 30+ ways to pay and make deposits including providers such as PayPal, NETELLER, Entropay and Skrill. The complete list and further details can be found on the Help page under the Payment Methods header.
Customer Service can be accessed via Bwin’s Contact page using the provided form for queries and the Help page is where you can find the email address for the complaints procedure. The Contact page has a user-friendly FAQ section where you can easily find solutions with drop-down menus divided into sub categories and answers that are presented as collapsible content under clear headers. Should you not find what you are looking for, Bwin can be contacted via query form, live chat and telephone. Telephone queries can be made 7 days a week between 8am and 12am (GMT+1). Bwin promises to prioritise all queries and respond to them in a timely manner.
For complaints, Bwin have a dedicated email which can be found via the Help page in the Customer Service section where customers can alert the team within three months of the issue arising. Also provided is a third-party mediator to request Alternative Dispute Resolution should a complaint fail to be resolved to the customer’s satisfaction. Bwin assure customers that they can make all complaints free of charge and that all cases are reviewed by the Customer Service team with an intention to come to a resolution within 1 month.